Technical Support Team Lead

A good client of your new employer, Global Recruitment, an international petrochemical company, is urgently looking for a Technical Support Team Leader to strengthen the IT team. This is a full-time position with a permanent contract.

Working Conditions

Our client, an international company based in Zwijndrecht, is looking for an experienced team leader to provide technical support. This rapidly growing organization offers a wide variety of assignments. You will be part of a team of qualified young IT experts. In addition, you benefit from an attractive salary package and additional benefits: company car and gas card. Meal voucher worth €⚠ per working day. Environmental coupons. DKV provides health insurance for employees and their families. Pension. Housework for ⚠ days (after the training period). Opportunities for growth. Exciting work in an international environment. Internet mobile phone and subscription laptop. ⚠ days vacation per year, plus ⚠ additional day every ⚠ years of service. Paid evening and weekend overtime.

Apply for this position now. Interested in this job as a Technical Support Team Leader is demanding and diverse? Apply online or send your resume IT Infrastructure | Dutch-English | International Organization | Full Time | Company Car | ⚠.

A good customer of your new employer, Global Recruitment (an international petrochemical company) is urgently looking for a technical support person Team leaders to strengthen the IT team. This is a full-time position with a permanent contract.

Your new role:

You will be responsible for overseeing the day-to-day operations of the technical support team. You will serve as a Lead Agent, driving customer satisfaction through customer support. You will provide direct supervision of technical support staff, which may include: recruiting, evaluation, and disciplinary action. You will serve as a mentor, providing supervision, guidance, and training to technical support staff. Documenting and tracking team SLAs (Service Level Agreements) and workflows is part of your responsibilities. When technology upgrades occur, you are the point of contact. You will provide support to internal and external customers as needed, including after-hours support. Clearly communicate escalated issues during daily management meetings and report to the Defect Manager. Manage and report on all incoming technical support requests. Join All New members of the technical support team. You will be responsible for supporting the creation of team KPIs and monitoring and reporting results. This position allows you to travel to on-site projects around the world. You will be actively involved in operational implementation and quality assurance of new product and feature releases, as necessary. You monitor team performance and report on key metrics. You create and view billable hours. You will ensure that all customer inquiries and issues are resolved correctly, promptly and professionally. Work on creating relevant support materials for the team. Provides a feedback loop to wider staff and customers on resolved and ongoing issues and incidents. Implement all necessary precautions to reduce customer errors and issues. Review all processes and documentation related to technical support for continuous improvement.

Your Profile

You have a bachelor's degree in information technology or related field or equivalent experience. Have at least five years of technical support experience. Communicate fluently in Dutch and English. Willing to travel to various offices abroad from time to time. You are an excellent verbal and written communicator. Proven people management and leadership skills. Knowledge of IT topics like: Windows, O⚠, Linux and MySQL knowledge is an advantage. You have extensive experience managing services and supporting focused team cultures. You have strong problem-solving and analytical skills to investigate and resolve customer support requests. You are able to efficiently complete multiple tasks under time pressure. You already have experience leading customer-focused teams. Demonstrate a results-oriented mindset and continually strive for excellence.

Working Conditions

Our client is an international company located in Zwijndrecht and is looking for experienced technical team leader support. This rapidly growing organization offers a wide variety of assignments. You will be part of a team of qualified young IT experts. In addition, you benefit from an attractive salary package and additional benefits: company car and gas card. Meal voucher worth €⚠ per working day. Environmental coupons. DKV provides health insurance for employees and their families. Pension. Housework for ⚠ days (after the training period). Opportunities for growth. Exciting work in an international environment. Internet Cell Phone and Subscription Laptop. ⚠ days vacation per year, plus ⚠ additional vacation every ⚠ years of service. Paid evening and weekend overtime.

Apply for this position now. A challenging and diverse job as a Technical Support Team Leader? Apply online or send your resume.