Sr Mgr, Customer Service SC

Reunite with your colleagues and release your professional potential at Coca-Cola Global Recruitment. Join us to create the ideal combination of enjoyment, flavor, and satisfaction.

The Global Recruitment of Coca-Cola (Global Recruitment) is a large fast-moving consumer goods corporation and the world's leading bottler of Global Recruitment. With a dedicated staff of ⚠,⚠ people, serving customers in ⚠ countries, we produce, sell and distribute the most popular drinks brands on the planet, including Coca-Cola, Fanta, Sprite, Monster and Nalu. These brands are distributed to over ⚠ million people.

Context

As the Senior Manager of Customer Service at Global Recruitment, you are responsible for the realization of direct sales and the preservation of commercial policy at Global Recruitment. Additionally, you must operationalize the customer service center and achieve the goal of providing maximum customer service at the minimum cost. It's a central role between all departments involved (field sales, logistics, finance and commercial).

Your position will require:

• daily supervision of the customer service's operation.
• Directing and achieving the annual volume goals and metrics.
• Additionally, they communicate with the team.
• Manage the budgets for headcount and operational expenses, as well as improve the processes of operation.
• Organize frequent meetings with different departments to meet goals, as well as with other countries.
• Lead, manage, coach, and coordinate the employees' efforts, utilizing the resources provided by P&C. This primarily involves three aspects: attract, retain and develop the employees.

Uitstekende kennis der Nederlands, der Frans und der Engels, die in der Global Recruitment von Katering verwendet werden, sind:

Excellent knowledge of dataflows and systems, also in the context of SAP.

In addition to a joyful team, we provide:

• A competitive salary
• A company car
• Real opportunities for career development within Global Recruitment
• Tailor-made training courses for employees
• Attractive non-statutory benefits like dental insurance (your partner and children can also live under the same roof).

Only skills will be considered, and in order to overtake all of it, we are open to and promote job sharing. Job sharing is the practice of taking over the responsibilities and duration of a full-time position between two people. This approach offers a unique approach that promotes a better equilibrium between professional and personal life.

We encourage candidates from diverse backgrounds to apply and contribute their unique perspectives and experiences to our teams, which leads to a creative and valuable richness.

If you're interested in a flexible, shared workforce that promotes a better quality of life, job sharing and Global Recruitment is likely what you're looking for. Convinced? We eagerly anticipate your joining!

We continually attempt to facilitate a hassle-free and inclusive process of recruitment, inviting candidates to share with us their specific concerns or any necessary alterations in order to ensure a pleasant and accessible experience for everyone.