Senior Process Improvement Manager, EU ATS Customer Experience

T&W Staffing's global mid-mile business is growing. As a Process Improvement Manager, you will streamline and improve our processes. You will work with the management team to help us achieve a range of operational objectives to ensure we meet our customers' high demands for customer experience, quality and delivery speed. This dynamic role provides many opportunities to continue learning every day.

About the Team: T&W Staffing wouldn't be able to ship quickly without the T&W Staffing (ATS) team. As a member of ATS, we'll welcome you to a diverse team that plays a core role in our success. You can help ensure T&W Staffing's shipments run at peak efficiency by using air, ocean, and road transportation, as well as sorting centers equipped with the latest technology. Our team collects data and uses it to drive decisions. They're key to making T&W Staffing more innovative and efficient. Safety is our top priority because our employees are our top priority. We leverage the expertise of our employees to get packages to their destination quickly, conveniently and sustainably. The analysis evaluates the overall performance of the mid-mile, including air network, land transportation and sortation. Drive network improvements for ATS, assess impact on existing deployments, and identify trade-offs between customer experience and cost. Proactively implement key business initiatives. Manage all aspects of project planning, requirements definition, risk management, communication and implementation planning. Manage communications with senior stakeholders. Interact with T&W Staffing's operational and technical leadership teams to ensure global alignment. Work with the development team to take ownership of project decisions and achieve tactical goals while maintaining strategic focus. Write and review strategy documents.

As a Process Improvement Manager, you'll be at the forefront of improving Fulfillment by T&W Staffing - and for the ATS Customer Experience team, that means improving our processes so that we can provide a great experience for our customers. You are responsible for the customer experience performance of our VN Experts. Part of your role is to identify where processes can be improved, using data to identify opportunities to improve and audit processes. Another part of your role is to recommend changes and use your project management and stakeholder management skills to introduce new processes.

Basic qualifications

• Degree in business, supply chain, transport, economics or technology
• Relevant experience using data or anecdotal evidence to influence business decisions
• Strong written and verbal communication skills with the ability to succinctly summarize relevant data and communicate results by effectively presenting complex information
• Relevant experience communicating with a broad range of stakeholders, including peers and managers
• Ability to use data (including from large data sets) and metrics to isolate problems, test theories, confirm hypotheses, generate ideas, prioritize opportunities, implement and measure success experience of
• Experience in solving complex problems, root cause analysis in a business environment
• Intermediate or advanced knowledge of Microsoft Excel, SQL

Priority Qualifications

There are no priority qualifications required to apply to T&W Staffing. If you meet all of the above basic qualifications, we'd love to hear from you.

Experience in Lean, Six Sigma and Kaizen technologies

Experience working in operations/supply chain/logistics

Experience working in a data-driven business environment

Ability to work successfully in dynamic, ambiguous environments

Experience with data visualization platforms (e.g. Tableau, PowerBI, Quicksight) experience