Reverse Logistics Administrator EN/FR - 1140 EVERE

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We are looking for a Reverse Logistics Administrator to help us operate our warehouse efficiently and safely. Reverse logistics administrator responsibilities include performing reverse logistics and service management tasks, creating return references, picking up packages, and providing product support. To be successful in this position, you must be well organized and understand the order fulfillment cycle. Ultimately, you'll ensure our customers receive the right order at the right time.

Key Duties and Responsibilities:

• Create Return References
• Create Credit Notes
• Manage RM Stock Orders
• Exchange Unit
• Physical Processing of Undelivered Repairs
• Create Tracking Numbers via Portal
• Manage Return Request Inbox
• Return Defective Devices to Garmin UK
• Implement Improvements to Maximize efficiency throughout the department
• Other duties as assigned by Manager
• Ensure compliance with SOX procedures

Specific Technical Requirements:

Good computer skills, experience with Microsoft Office, Word, Excel, Mac and CRM systems preferred.

Skills:

• Working with data and information lists – ensuring information is accurate and relevant.
• Retrieve key patterns and trends from information.
• Identify connections between different sets of information.
• Contribute to the interpretation and presentation of information.
• Make broad decisions in consultation with managers when necessary.
• Take responsibility for decisions necessary to achieve progress.

People Management:

• Consider the needs of internal and external contacts.
• Maintain regular two-way communication with internal and external contacts.
• Identify and maintain relationships that contribute to the organization.
• Encourage all team members to make useful contributions.
• Indicate when team members require support and provide this.
• Respond proactively to the contributions of other team members.

Achieve results:

• Accurately evaluate methods for implementing plans.
• Communicate commitments to other departments.
• Approve plan changes.
• Responsible for ensuring commitments are fulfilled.
• Regularly evaluate task progress.
• Keep employees informed on the progress of important tasks.
• Agree and implement a SMART development action plan.
• Seek and provide constructive feedback.
• Provide support to team members when needed.
• Regularly evaluate development progress.

Business Capabilities:

• Exceed customer requirements by proactively responding to their needs.
• Keep management informed of changes.
• Identify new leading solutions and apply them to existing environments.
• Recognize other customer needs and implement innovative solutions.
• Think broadly and apply solutions in different situations.
• Collaborate with colleagues within the department and across the company.
• Opportunity identification and promoting revenue benefits both the company and its customers.
• Ensuring customers and suppliers represent the company ethically.

Training and experience:

Experience working in a customer-facing environment, preferably in a technical and/or management support role. Since communication with foreign colleagues is in English, good spoken and written knowledge of English is required. Secondary school diploma or equivalent. An interest in gadgets and technology is obviously a plus, as is an interest in outdoor activities and fitness activities. Language skills: Fluent in Dutch and French.

Long-term temporary assignment

Working hours: Monday to Friday

Working location: ⚠ EVERE

Competitive salary, negotiable based on experience