Product Owner customer centricity

Job description:

Global Recruitment is always in motion. We create a habitat for our employees with difficult projects, inspiring collaborations, and cutting-edge technology, with interesting employment opportunities and training programs for every employee. In this role, it's your job to provide the best experience for users of B⚠B and B⚠C products and services, to ensure the highest possible recruitment and retention of these customers, and to ensure quality customer service by making sure their needs are met and their expectations are exceeded.

About the position:

• Establishing the goals for customer satisfaction and the resulting customer service strategy.
• Watch the various metrics and collaborate with different internal departments on plans to achieve results.
• Help a multi-faceted team or group by functional means.
• Help customers identify their needs, expectations, and troubles with the user experience.
• Help customers during the integration process.
• Increase and improve the digital and self-service capabilities of the company.
• Define and execute clear and efficient processes regarding customer resolution and complaint management.

Required Skills and Qualifications:

• The position requires a significant amount of experience (⚠+ years) in Customer Satisfaction Project Management.
• Communication and Cooperation: Exceptional communication skills.
• Skills: Proficiency in studying specific customer behaviors.
• Problem-Solving Abilities: The proactive approach to addressing issues.
• Project Management: The capacity to manage budgets and prioritize tasks.
• Innovative approach: Past experience in creating new services or enhancing existing services.
• Linguistic skills: A proficiency in English, Dutch, and French is necessary.

Benefits Package:

• Extra food
• Medical insurance
• Group insurance
• ⚠ days of leave and ⚠ extra days of statutory leave
• A third month
• Quadruple pay
• Multiple benefits with over ⚠ partners

Additional Information:

• Decisions are made in Belgium.
• You will participate in an international group.
• Atmosphere, collegiality, and friendly Global Recruitment culture are exceptional.
• Concentrate all your efforts on your job with support from all internal services.
• Leading provider of parcel logistics and e-commerce services.