Job Description:

At Global Recruitment, attempting greatness is what we are. Creating the most celebrated beers in the world, creating brands that are recognized like Bud, Brenda Phillips, Hoegaarden, Tripel Karmeliet, Leffe and experiencing meaningful situations are what inspire us. We're a collective of dedicated owners who aren't hesitant to take on large dreams because we know that as a group, we can accomplish anything. To construct a more sustainable, inclusive and beneficial future. Converting any difficulty into a chance. Let's all accept the challenge. Good luck to those who believe in grand dreams!

Job Title: IT Support Engineer

Responsibilities:

• cultivate a high degree of customer satisfaction for all questions regarding support, following the correct procedures, support channels, and tasks with an agile mindset.
• Help as many employees as possible by taking on problems and converting technical information into clear and concise forms, then returning it to them.
• The recording of information, events, problems, etc. in the respective logs of resolution. Describe and resolve the issue with the greatest degree of effectiveness and efficiency. Control processes that are remote and on-site for the local, zone, and global participants. Oversee the effective running of processes in order to ensure the achievement of SLAs and customer satisfaction.
• Discover and implement ways to improve procedures, increase quality, increase productivity, and improve service. Create initiatives that are appropriate for remote and on-site support. Help standardize the methods of working within the team of Europe (INC, REQ, PRB management, KCS, Agile, etc.)
• Accountable for the management of IT assets in the workplace, including the maintenance of licenses and images.
• Recognize the value of attending IT training sessions in order to increase the total knowledge of IT in the organization.

Requirements:

• University degree or relevant work experience
• At least three to one-hundred years of experience in Information Technology Operations, specifically in regards to IT Support.
• Advanced organization and collaboration abilities as well as effective communication (both written and verbal).
• Elevated service mindset, motivated achiever who is happy providing exceptional customer assistance.
• Excellent understanding of computers, mobile devices, and other technology products. Diagnose and resolve difficult technical issues.
• Analytical, specific, and resolution abilities. The ability to effectively focus and execute tasks in an intense environment. Fluent English.
• The knowledge of additional European languages from Western Europe (Dutch, French) is beneficial.
• The utilization of Microsoft Office (Excel, PowerPoint, Outlook) at a higher level of complexity is considered paramount.

About Global Recruitment:

In this position, you can potentially alter the way we do business and your career. You'll have the assistance and guidance necessary to achieve success. We're a meritocracy that provides sufficient space for growth and development, as a result, you know that hard work will be recognized. We encourage you to consider large goals and achieve them. You'll have the opportunity to be creative, collaborate with international teams in order to create a global network and have complete control over your career and where it takes you. We're creating a team that is more supportive, more inclusive and more committed. A team that has a variety of backgrounds, abilities and experiences. If you harbor great expectations, but are concerned that you don't have a full complement of abilities against the job description, we still want to encourage you to apply. You may just be the appropriate candidate to assist us in creating a more joyful future. As the leading brewer in the world, we take pride in bringing people together in order to have a more positive, and more equitable, world. A more equal planet begins when everyone is able to succeed. At Global Recruitment, we appreciate the diversity of cultures, perspectives, abilities and experiences within our staff, and we eagerly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign born residents, and veterans to apply. #LI-ABI ZoneEuropeans