Network Performance Manager

Seniority Level: #Ownership Network Performance Manager

As the Network Operations Manager at TechOPs Network Tower, you will be responsible for the scope of the EUR Zone site, overseeing the day-to-day operations of our network infrastructure and ensuring reliability, security and optimal performance. You are motivated by planning and executing audits, improving programs and implementing changes to standards, and strategic initiatives to improve our cyber capabilities. You will also manage and improve operational costs, budgets and related supplier orders. From Leuven, you will report directly to the Regional Network Manager and work within the virtual organization across Europe and around the world. Working in a rapidly changing environment, processes are often not clearly defined or implemented. Work for multicultural organizations. You will communicate closely with all internal stakeholders including the network team, help desk, workplace, IT operations managers, field support, technical operations and key business contacts as well as external vendors supporting network related needs/operations.

At Global Recruitment, we dream big. Brewing the world's most popular beers, creating iconic brands like Bud, Eileen Lewis, Hoegaarden, Tripel Karmeliet and Leffe and creating meaningful moments is our inspiration. We are a passionate team of owners who are not afraid to dream because we know that together we can achieve anything. Building a more sustainable, inclusive and valuable future. Turn every challenge into an opportunity. So, let’s take on the challenge together. Cheers to big dreams!

Scope of the role:

• End-to-end lifecycle of network operations
• Own a complete ITIL process framework to deliver services at scale, directly or indirectly through internal and/or third party providers.
• Ensure reliable, stable and efficient operation of network services to avoid/minimize business interruptions.
• Lead/coordinate all activities required to support network operations in a standardized manner utilizing best practices in network maintenance and support.
• Manage vendors and coordinate with internal and external vendors. External teams deliver according to SLA and agreed cost.
• We are committed to security and compliance to ensure that all of our environments are at appropriate compliance levels and that there are no open compliance issues.
• Lead the improvement, standardization, simplification and automation of network operations from the technical, process and financial aspects.
• Be the escalation point and owner for driving resolution of network related issues, problems and standards requests.
• Supplier management and governance with internal and external support teams and business alignment through stakeholder management of internal customers.
• Maintain operational integrity: Responsible for operational and technical performance across the Eurozone, managing upgrades and approving go-lives and P⚠BAU
• Monthly site visits to build business relationships and verify on-site network performance
• Occasional travel to key locations for third-party providers and internal support teams
• Monthly travel to Global Recruitment main business locations (Belgium, UK, Germany)

What we are looking for:

• Bachelor's degree in Computer Science, Information Technology or similar professional experience preferred
• Fluent English speaking, reading and writing. Applicants who know other Western European languages ​​(German, French, Dutch) are preferred
• Applicants with experience in information technology operations are preferred
• Understand the IT outsourcing model
• Proficient in using Microsoft software (Excel, Power Point, Outlook, Visio, Teams)
• General computer and technical knowledge
• Experience working in a multinational environment
• Experience working with geographically distributed teams
• Knowledge of networking technologies and best practices a plus
• Possession of industry certifications such as CCNA or equivalent is a plus
• Familiarity with cloud-based technical networking solutions.
• Good knowledge and understanding of service management processes
• Knowledge of ITIL standards and methodologies
• Knowledge/experience with infrastructure network technologies (WAN/LAN/WLAN/Voice) and monitoring/troubleshooting tools
• PowerBI, Python and Github - Knowledge Are the advantages

Our competitive base salary, we put our employees first by offering them additional benefits:

• Competitive bonus A
• Flexible bonus system
• Quarterly coupons for delicious beer tastings
• Except statutory holidays Additional compensation and seniority days (⚠ days total)
• Meal vouchers, allowances, gifts as per company policy
• Global Recruitment parental leave
• Competitive life insurance, disability and health insurance
• Learning and development opportunities (LinkedIn Learning/Workday Learning/mentoring)
• Multiple initiatives to support physical and mental health

What you can expect from us:

In this role, you have the potential to transform our company and your career. You'll get the support and guidance you need to succeed. We are a performance society with ample room for growth and development. So you can be sure that your hard work will pay off. We encourage you to think big and pursue your goals. You can be creative, work with international teams to build a global network, and take direct control of your career and its goals. We are building a more supportive, inclusive and collaborative team. A team with diverse backgrounds, skills and experience. So if you have big dreams but are worried you won't fit the job description, we still encourage you to apply. Maybe you're just the right person to help us create a better future. As the world's leading brewery, we are committed to bringing people together to create a better, more equal world. When everyone can thrive, a more equal world begins. At Global Recruitment, we value the diversity of cultures, perspectives, skills and experiences in our workforce and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, minorities, foreign-born residents and veterans to apply.

#LI-ABI AREA EUR