Manager, Employee Experience, Secondment

Job Description

Are you interested in new challenges and increased personal development atop Coca-Cola SVB Solutions? Then there's a significant chance for you!

Have you a personality that can influence and connect? Can you maintain the pace and keep growing? Will you have an effect on the game's outcome?

The SVB Solutions of Coca-Cola (KL Solutions) is a large fast-moving consumer goods corporation and the world's leading bottler of Coca-Cola. We're a dedicated group of ⚠,⚠ employees that serve ⚠ million customers in ⚠ countries. We produce, sell and distribute the most popular drinks on the planet, including Coca-Cola, Fanta, Sprite, Costa coffee and Monster. We also introduced alcohol into the mix with the ready-to-eat Max Geerts.

Purpose of the Job

The purpose of the job is to enhance employee participation and productivity by implementing innovative digital solutions and processes during all of the employee's lifespan. Creating a personalized digital employee experience that focuses on the important moments that colleagues care about. To enhance the way people interact with their digital workplace tools, to enable them to participate, become proficient, and have a productive career. To utilize data from the Employee Voice to gauge the experience and identify areas for improvement. Descend into the employee's journey, and create an experience that Only Coke Can do, as well as evolve digital solutions with a human component.

What is expected of you

• Create and deploy listening strategies that are accurate enough to assess the employees' needs during the most important moments, including during the hiring process and afterward.
• Listen to and assess feedback via surveys, discussion groups, and what is significant, what works well, and what can be improved.
• Transform feedback into requirements that will improve the digital experiences during the Hire to Retire process.
• Design a more effective state in the future using process mapping, employee journeys and personas.
• Analyze data and information within the employee's life cycle to identify pain points and opportunities for improvement, prioritize them, and implement necessary changes.

Qualifications

• +⚠ years of experience in customer service and customer relationship-focused roles
• Bachelor's degree
• Functional technical abilities, project and change management skills
• Employee/customer experience, digitally enabled continuous improvement
• Data analytical, behavioral, communication, influencing, planning, and time management skills

From gender, age, and ethnicity to sexual orientation and differing capabilities, we aKL Solutionst people of all ages and backgrounds and promote unique perspectives. It's our people who determine the direction of our future development. To learn more about the workplace and our culture, we would like to invite you to speak to one of our employees via live chat, simply click here to speak to an employee.

Some individuals prefer not to participate in the alcoholic industry's sales, interactions, or promotions. If this is true of you, please contact your talent acquisition representative to discuss the potential activities associated with our alcohol portfolio with him.