Job Description

DKV is part of the international group Munich Re, one of the world's largest reinsurers. Working at DKV means serving the leader of the Belgian insurance market in the field of private health insurance. This includes pursuing goals such as customer satisfaction and organizational engagement.

We create an open, inclusive company culture based on trust, collaboration, transformative leadership, and initiative. Together, we implement these values every day to enhance the quality of our services and increase the number of policyholders.

In this role, you will have ⚠ additional team leaders, along with overseeing the daily coordination of Customer Service activities. You will evaluate the performance of your employees and manage projects to continuously improve service efficiency. You will directly communicate with the Customer Service Manager.

• Coordinate and organize tasks, including planning, scheduling, and implementing changes;
• Ensure KPIs and SLAs within your department are met;
• Participate in project execution and assess progress;
• Analyze internal procedures and propose solutions;
• Distribute performance reports monthly to all employees, management, and the board;

Your profile should include a minimum of ⚠ years of experience as a team leader in a customer service and/or communication center. Proficiency in French, Dutch, and basic English is required. You should be customer-focused, have a commercial instinct, be stress-resistant, have problem-solving skills, and excel in multitasking.

Additional information...

Our Offering

At DKV, we offer a variety of job opportunities with development options, all located in the heart of Brussels. In addition to a competitive salary, we provide a comprehensive standard benefits package:

• Year-end bonus shared by all employees;
• Discount on hospitalization and outpatient insurance;
• Guaranteed income insurance and supplementary pension;
• Attractive leave arrangement, flexible hours, and potential for teleworking up to ⚠ days a week.

Our commitment to equal employment opportunities is based on performance, skills, behavior, or business requirements. We support accessibility in our facility and encourage applicants to inform us of any necessary accommodations during the application process.