IT Service Desk Agent

SDS Services is part of Japan's SDS Services Corporation, a leading supplier of automotive technology products with more than ⚠,⚠ employees worldwide.

Our values:

• Growth and happiness of our employees and colleagues
• Inspiration and trust from our customers
• A sustainable environment for the future

The SDS Services Way:

• Be proactive and make a difference (accept challenges, act quickly, and be passionate).
• Let people grow, let them dream.
• Moving forward and shaping the future (optimizing our actions and embracing change, keeping abreast of the latest developments and ensuring our actions help local communities and the environment) is based on safety, health and quality.

Why apply to SDS Services?

• Passion for cars, advanced technology and innovation.
• Open, multicultural and cosmopolitan environment with easy access to Blaine-Lalle (south of Brussels).
• Capacity development and ongoing training.
• Good working atmosphere.

Do you have a bachelor's degree in computer science, information technology, a closely related field, or equivalent experience required?

Are you familiar with ITIL?

Do you know something about troubleshooting and incident management?

Then this is the job for you!

Your Mission:

Our multicultural ICT team of ⚠ employees at Steve Peeters and S&B Agency is currently looking for an IT Help Desk Agent. What will your job be?

• Responsible for the maintenance, configuration and reliable operation of Workspace services.
• Troubleshoot hardware and software errors by performing diagnostics, documenting problems and solutions, prioritizing problems, and assessing the impact of problems.
• Implementation and installation of ICT desktop computing hardware and software environments.
• The Admin Hotline provides support to our users while respecting the administration of our ticketing tools.
• Welcome new colleagues (explain the equipment they have access to and follow the procedures below Must have experience level: Confirmed.

Fluent in English and French.

First time practical work experience using computers, printers, hardware, networks and software.

Ability to learn new things.

Strong, quick grasp of concepts.

Highly efficient and detail oriented.

Excellent communication skills to interact effectively with end users.

Self-motivated and able to organize and prioritize tasks independently.

Willing to take on computer and network administration tasks such as:

• Infrastructure monitoring and asset management
• On-Demand Software Installation
• ITMS Office Printer Management and Support Skills
• Office ⚠ Client Troubleshooting
• Office ⚠ Management Console Management
• File Server Access Management
• Office IT Equipment Management
• IT Asset Management
• Active Directory Management
• Specially Customized PCs for Departments ( Folder access and special software installation)
• Android/iO based troubleshooting.

Preferably ⚠-⚠ years of experience managing computers, printers, hardware, networks and software.

Lotus Notes experience (configuration, database and support).

Matrix experience ⚠.

ITIL Certification Experience.

Cisco Jabber Experience (Management, Numbering, Support).

What can we offer you?

• A diverse role combining technical, relational and organizational aspects with product and business excellence prospects for continued growth.
• Attractive salary and competitive benefits.
• Non-statutory and company holidays.
• Sports and family events for our employees and their families.

How do you apply?

Respond to this job posting by submitting a resume and cover letter. If your resume matches our Upon request, we will contact you for an interview (HR and Hiring Manager) to assess your suitability for the open position. If there are common interests, you can meet with some colleagues to get a clearer picture of your future team!

We VRHN Match:

The final step in the process is to attend an assessment center to measure your soft skills.

Your VRHN Matcher Amanda Hart, Senior HR Specialist.

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