Job Description

As a first-line support at Global Recruitment, you will be responsible for addressing all technical inquiries and issues from our customers. Your role is crucial in ensuring customer satisfaction and loyalty by serving as the sole point of contact for our clients. You will maintain reports in the TOPdesk database and document critical information related to customer details and reported technical problems.

You will take ownership of incidents, take necessary steps to efficiently resolve the situation, and upload personal or financial customer information to digital platforms within agreed timeframes. Additionally, you will handle new situations and troubleshoot documented issues to ensure smooth procedures.

Experience - A higher degree in IT or relevant field is required, along with at least one year of customer service experience.

Key Skills:

• Customer-Centric: Listen to customer concerns and swiftly resolve issues.
• Communication: Engage effectively with customers and internal stakeholders.
• Team Player: Collaborate within a team to deliver quality solutions.
• Stress Resilience: Manage deadlines and changes calmly.
• Languages: Fluent in Dutch and French, with a good understanding of English.

Location and Benefits

You will work at our office in Haasrode with the flexibility to work up to ⚠ days a week from home or at our second office in Sint-Pieters-Leeuw. Apart from an attractive salary, you will receive additional benefits such as meal vouchers, health insurance, and profit-sharing. Training programs tailored to your needs will be provided to support your professional and personal growth.

Join Our Team

We believe in diversity, equality, and inclusivity, welcoming all applicants and providing equal opportunities. If you enjoy human interaction, problem-solving, and being part of a supportive team, we look forward to hearing from you!

Varsuhi Papinyan
Talent Acquisition Partner