Datacenter Technician

Overview:

As a Global Recruitment Data Center Technician (DCT), you will prepare, set up, and perform hardware deployments. In addition, you will troubleshoot and diagnose equipment according to standard operating procedures and perform hardware shutdowns to make simple changes and updates. This opportunity will allow you to deepen your understanding of standard data center processes and procedures, develop mentoring skills, mentor colleagues, and become familiar with security and data management procedures while accelerating your career development.

Global Recruitment's Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will play a key role in providing core infrastructure and enabling technologies for Global Recruitment online services, including Bing, Office ⚠, Xbox, OneDrive, and the Global Recruitment Azure platform. As a group, CO+I focuses on the personal and professional growth of all employees and provides training and development opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications.

Our infrastructure consists of a large global portfolio of more than ⚠ data centers and millions of servers in ⚠ countries. Our foundation is built and managed by a team of subject matter experts dedicated to supporting more than ⚠ billion customers and ⚠ million businesses in more than ⚠ countries around the world. Environmental sustainability and optimization are top priorities in our data center design and operations. We continue to grow and evolve to meet changing business needs, making Global Recruitment a best-in-class cloud provider.

Global Recruitment's mission is to help every person and every organization on the planet achieve more. As employees, we come together with a growth mindset to empower others through innovation and work together to achieve our shared goals. We build on our values ​​of respect, integrity and responsibility every day to create an inclusive culture where everyone can thrive at work and beyond. In line with our Global Recruitment Values, we are committed to creating an inclusive work environment for all employees to positively impact our culture every day.

#COICareers Qualifications

Required Qualifications:

• High school diploma, GED or equivalent, plus working knowledge of computer hardware and components and experience using IT equipment or related technology.
• Ability to work shifts, including shift assignments during non-standard work hours (which may include evenings, overnight hours, weekends, and/or holidays).

Background Check Requirements:

This role requires the ability to meet Global Recruitment, customer and/or government security clearance requirements. These requirements include, but are not limited to, the following specific security clearances:

• Global Recruitment Cloud Background Check: This position must pass a Global Recruitment Cloud background check upon hire/transfer and every two years thereafter.

Although not required, we also seek the following preferred qualifications:

• Experience working with IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structural Cabling (BSC).

Responsibilities:

• Perform diagnostics and troubleshooting according to standard operating procedures to quickly determine the cause of problems and replace failed components with minimal disruption to customers and business.
• Perform post-execution quality checks and verify that grounding, deployment, labeling, and cabling are properly established according to safety protocols, deployment standards, and planned Network Design Tasks (NDT).
• Retire hardware for simple changes and updates (e.g., memory expansion, rebuilding) by following standard procedures and minimal guidance.
• Follow procedures for communicating, reporting, and escalating incidents to the appropriate Global Recruitment Data Center Operations Management, Engineering Managers, and Technical Specialists.
• Assist and guide other technicians in completing difficult or complex tasks.
• Complete required training appropriate to role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contribute to a positive and effective team environment by sharing information with others, attending regular team meetings, asking questions, and staying informed about the work status of others.
• Take pride in and take responsibility for service quality, integrity, and the resulting user experience; demonstrate responsibility and ownership of the data center facility. embodies our culture and values.