Customer Success Manager - German Speaker

JOB DESCRIPTION: Customer Success Manager

As a Customer Success Manager, you will be the long-term business point of contact for all customers. You ensure the solid foundation and revenue of the company. With a focus on maintaining relationships with CIOs, CFOs, and CEOs of both large and small companies, you will experience a strong and constantly evolving learning curve across various industries and project scopes. Additionally, you will serve as a key interface for all different departments within the company. Your daily tasks will be carried out at our office in Brussels.

Your responsibilities include:

• Managing existing customers in various countries (Europe and Africa)
• Building long-term relationships with your clients
• Performing in-depth analysis and understanding of your customers' IT projects
• Identifying potential future up-sells: expanding the usage of the solution by clients
• Presenting upcoming applications and new versions to end-users
• Ensuring overall satisfaction by connecting customers with all relevant departments of the company
• Negotiating with clients to renew contracts

You will develop:

• Strong analytical expertise by thoroughly understanding each project
• Skills to bridge complex business needs through software solutions
• Refined business approach focused on long-term vision
• The ability to generate enthusiasm through a demonstration

Your Profile:

Must-haves:

• Master of Business
• Proficiency in English + German and all other European languages
• Strong relationship-building and negotiation skills
• Ability to handle conflicts with a problem-solving attitude
• Strong organizational skills
• 0 to 3 years of technical sales experience
• Work permit in Belgium

Nice-to-haves:

• Experience in IT project management
• Ability to thrive in a fast-paced, competitive, and dynamic environment
• Prior experience in a customer relationship management role
• Hard-working / playing hard attitude
• Farm spirit

What We Offer:

• Youthful, international, and engaging work environment
• Full-time positions with attractive salary packages
• Advanced training opportunities: functional and sales training
• An international flexible company with offices in various locations
• Real responsibility, challenges, and a rapidly growing company
• An interesting and hard-working atmosphere where every employee has the opportunity to see the impact of their work and contribute to the company's success

Interested?

Despite the current situation, the company is actively recruiting. We have adjusted our recruitment process so that everything can be done remotely and faster than ever. Are you looking for new challenges? Do you want to work for a great IT company? Simply click on the "Apply" button to submit your application!