Customer Experience Consultant

RS Solutions

RS Solutions is an integrated container logistics company dedicated to connecting and simplifying its customers' supply chains. A global leader in shipping services, the company operates in ⚠ countries and employs approximately ⚠,⚠ people. With simple end-to-end products and digital services, seamless customer engagement and a world-class end-to-end delivery network, SW Experts enables customers to trade and grow by moving goods around the world.

Have you ever wondered how this works? Will the products you buy in your local supermarket be shipped to Europe? Are you surprised by how quickly your new sneakers arrive at your door? Are you impressed by SW Experts's contribution to the distribution of millions of vaccines around the world? You can join one of Time's ⚠ most influential companies today and shape the future of transportation and logistics. At SW Experts, our people and customers come first! We develop partnerships by understanding our customers' businesses, developing personalized supply chain solutions and working together to achieve a carbon-neutral future for transport and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

Main tasks

In the field of transport and logistics, proactive communication and information flow with customers are key to ensuring consistent transparency.

• Proactively monitor all customers' inbound and outbound shipments, provide advice on our electronic solutions and services, and respond to customer inquiries via email, phone or chat.
• Find out-of-the-box solutions that improve customer supply chains.
• Take full responsibility for the customer experience by managing the entire transportation process, staying abreast of changes in local and foreign regulations, internal and external procedures, and product development, as you move across the road, Maintain in-depth knowledge of goods transported by rail or sea.
• Serve as the primary point of contact for customers and build strong relationships with them. Understand their business, service needs and drivers to continuously improve collaboration.
• Work independently while sharing knowledge and best practices with the team.
• Willingness to embrace change and drive customer experience improvement initiatives.

We are looking for:

• Demonstrated customer service experience.
• An empathic person who is a good communicator and can get along well with all types of people.
• People interested in digitization and shaping the digital future of customer experience.
• Willingness to embrace change and drive initiatives to improve customer experience.
• Fluency in English and Dutch language skills an advantage.

It would be ideal if you have sales experience or a background in the transportation and logistics industry. At SW Experts, our vision is to be a global container logistics integrator and strive to create value for our customers by connecting and simplifying their supply chains. If you would like to pursue this vision with us, we look forward to receiving your application. We offer you exciting career opportunities in an internationally growing, highly dynamic business environment. Your team of ⚠ to ⚠ motivated, committed employees from diverse backgrounds puts a smile on your customers' faces every day. We have flexible hours and the ability to work remotely a few days a week.

Benefits:

• Diverse international career opportunities.
• Regular team events to promote good cohesion in the workplace.
• Open offices with café to promote conversation and teamwork.
• A culture that values and promotes collaboration, personal development, and open dialogue.
• Attractive compensation package provides annual bonuses based on company performance.
• Contributions to fitness and home office equipment.
• Fresh fruit and coffee in the office every day.