Chatbot & Conversation Designer

Job Description:

Join the heartbeat of the city Global Recruitment, aiming to be recognized as one of the world's leading airports, a full-fledged economic hub for people and businesses, the heart of Europe, where customers, innovation, and sustainability take precedence. Do you wish to contribute to shaping the airport of today and tomorrow? Leave your mark and become part of our team!

• Design Chatbot and Conversation interactions to enhance the airport's direct communication with passengers (e.g., within our mobile app, such as our new GPS navigator).
• Ensure optimal functionality aligned with customer and stakeholder needs, aiming to exceed their expectations and contribute to the company's overall objectives.
• Manage content and structure, collaborating with the team to implement changes. Provide support to the Customer Care team for queries or issues.
• Study, research, and propose improvements to enhance customer satisfaction and user experience.
• Assist in drafting the roadmap, ensuring team alignment on digital strategies.
• Translate complex situations into simple actions and personalized communications for travelers in the real world.
• Demonstrate attentiveness to business concerns, difficulties, and priorities while seeking efficient solutions balancing speed, quality, and volume.

Requirements:

• Proficiency in Dutch and English with passive knowledge of the second official language, French.
• Familiarity with User Experience (UX) principles, digital channels, and software tools such as JIRA, Confluence, CMS, Mobile Apps, Chatbots, AB testing, and Agile methodologies.

If you are excited about the opportunity and ready for new challenges, the Global Recruitment is the place where your talents will thrive. Our innovative building offers a hybrid and versatile workspace with various employee benefits. In addition, we promote sustainability with accessible commuting options and even have a dedicated train station.