Job Description: Service Delivery Manager at AXA Belgium

In Belgium, AXA is the leading provider of non-life insurance. Our organization has over 3,000 dedicated employees who aim to transition from payer to partner for our 3 million clients. As a Service Delivery Manager, your responsibilities include:

• Overseeing the IT end-user support service contract for AXA Belgium
• Ensuring service delivery in accordance with agreed upon SLA's
• Participating in governance associated with different partners
• Defining priorities in line with the Quality Assurance team and business needs
• Implementing Continuous Improvement plans
• Monitoring the quality of Workplace services and overall employee satisfaction
• Owning the Service Desk Practice (ITSM) and enhancing its efficiency

Job Benefits:

• Group health insurance
• Healthcare insurance for individuals or families
• On-site support and knowledge of ITIL process
• Attractive salary
• Percentage of extra insurance products
• Work-life balance and supportive work environment