Job Description: Customer Care Agent at Barry Callebaut

At Barry Callebaut, we're a leading producer in the chocolate and cocoa industry, dedicated to sustainability and innovation.

We are currently seeking a Customer Care Agent to join our team in Belgium.

Key Responsibilities:

• Serve as the primary contact with Barry Callebaut for a specific portfolio of customers
• Commercialize products efficiently and address customer concerns
• Coordinate product orders, pricing, and timely delivery
• Make necessary alterations or propose alternatives if agreements are unsuccessful
• Collaborate with other departments to uphold customer agreements

Requirements:

• Bachelor's or Master's degree in commercialomology
• Around 3 years of relevant experience in customer service
• Exceptional customer service skills with an analytical approach
• Solution-oriented and dedicated to continuous improvement
• Excellent communication skills in English, Dutch, and French

Additional Information:

You will report to the Customer Care Manager of Belgium. Flexibility, stress resistance, and a commercial mindset are essential for this role.

If you believe in the power of technological innovation and have a passion for customer service, we want to hear from you!